System settings
Open System Settings and filter by namespace tickets. DB key format: tickets_{name}.
Main (tickets.main)
| Key | Type | Default | Description |
|---|---|---|---|
tickets_mgr_tree_icon_ticketssection | text | icon icon-comments-o | Ticket section icon in the resource tree |
tickets_mgr_tree_icon_ticket | text | icon icon-comment-o | Ticket icon in the resource tree |
tickets_date_format | text | %d.%m.%y <small>%H:%M</small> | Date format on the frontend |
tickets_enable_editor | boolean | 1 | MarkItUp editor for tickets and comments |
tickets_frontend_css | text | [[+cssUrl]]web/default.css | Frontend CSS path; empty disables auto-load |
tickets_frontend_js | text | [[+jsUrl]]web/default.js | Frontend JS path |
tickets_source_default | media source | 0 | Default media source for ticket files |
Ticket section (tickets.section)
| Key | Type | Default | Description |
|---|---|---|---|
tickets_section_content_default | textarea | empty | Content for new sections; package default lists child tickets |
Ticket (tickets.ticket)
| Key | Type | Default | Description |
|---|---|---|---|
tickets_editor_config.ticket | textarea | MarkItUp JSON | Ticket editor toolbar |
tickets_default_template | template | empty | Default template for new tickets (mgr and frontend) |
tickets_private_ticket_page | number | 0 | Resource ID to redirect private ticket viewers |
tickets_unpublished_ticket_page | number | 0 | Resource ID for unpublished ticket requests |
tickets_ticket_max_cut | number | 1000 | Max text length without <cut/> |
tickets_count_guests | boolean | 0 | Count guest page views (easy to inflate) |
tickets_auto_introtext | boolean | 1 | Fill empty introtext from content before <cut/> |
tickets_max_files_upload | number | 0 | Attachment limit per ticket; 0 means unlimited |
Comment (tickets.comment)
| Key | Type | Default | Description |
|---|---|---|---|
tickets_editor_config.comment | textarea | MarkItUp JSON | Comment editor toolbar |
tickets_snippet_prepare_comment | text | empty | Snippet to post-process comments instead of default |
tickets_comment_edit_time | number | 600 | Seconds the author can edit a comment |
tickets_clear_cache_on_comment_save | boolean | 0 | Clear ticket cache on comment actions; only if TicketComments is cached |
Mail (tickets.mail)
| Key | Type | Default | Description |
|---|---|---|---|
tickets_mail_from | text | empty | From address; falls back to emailsender |
tickets_mail_from_name | text | empty | From name; falls back to site_name |
tickets_mail_queue | boolean | 0 | Mail queue; if 1, add core/components/tickets/cron/mail_queue.php to cron |
tickets_mail_bcc | text | 1 | Admin user IDs for BCC, comma-separated |
tickets_mail_bcc_level | number | 2 | 0 off, 1 tickets only, 2 tickets and comments |
Tickets Files media source
Install creates Tickets Files (assets/images/tickets/). Set its ID in tickets_source_default.
Source properties (not system settings):
| Property | Default | Description |
|---|---|---|
thumbnails | JSON thumb 120×90 | image thumbnails |
maxUploadWidth | 1920 | max width |
maxUploadHeight | 1080 | max height |
maxUploadSize | bytes | max file size |
imageExtensions | jpg,jpeg,png,gif | allowed extensions |