Creating a ticket

Important

Remember that the Tickets component is shipped without demo data and without templates. You need to create them first. A ticket section and a ticket are extended standard «modDocument» resources, so they have the same TV fields, placeholders, and behavior.

A ticket is an extended modDocument resource in MODX. When creating a ticket, the screen has four groups of settings:

• Main content settings (Title, Long title, Description, Summary (intro), Content);
• Meta settings (Published, Publish date, Unpublish date, Template, Author, Parent resource, Alias);
• System settings (Searchable, Cached, Published, Use HTML editor, Container, Freeze URI, Disable Jevix, Process MODX tags, Closed ticket, Hide from menu, Show in tree);
• Tab for managing comments for the current ticket;

A created ticket in the tickets section: